Hello, This is Emmanuel Ugwu

System Administrator / Helpdesk Support / Content Creator

Health Safety and Environment

Safety is everybody's business

Posted on February 3, 2022

Working and living in a high-risk environment demands the highest level of safety observation with zero compromise. The tragedy is when an accident that could have been prevented claims lives and wastes resources. What will be the need of... [Read More]

When Taking Things Apart

Technical Support Soft skills

Posted on January 28, 2022

In your career as an IT Support Technician or IT Helpdesk Technician, you will encounter a lot of problems and how you approach each problem will determine your career growth in the industry. The least effective type of IT... [Read More]

Bringing Emotional Intelligence to Technical Support

Technical Support Soft skills

Posted on January 16, 2022

Mr. Guy Henault an automation and control specialist at Trident, one of the rare gems I was privileged to meet once wrote to my bosses and supervisors some positive comments about me, and in those comments,... [Read More]

Managing Your Service Based Business

Spend less time on the non essentials

Posted on January 9, 2022

I got the attention of the director in one of the leading IT firms in Africa when I told him that his team is losing 100hr/annum in administrative works. Excel sheets are great, file servers are super cool, Outlook and Teams... [Read More]